Delivery / FAQ

Delivery pricing and times

We pride ourselves in our rapid service and aim to despatch all orders promptly: you should receive yours within 3-5 working days.

NB

1.   UK Delivery includes England, Scotland, Northern Ireland and Wales

2.   Express delivery is only applicable to mainland UK. Unfortunately it is not guaranteed to certain areas. These are Ireland, Isle of Man, Channel Islands, Isles of Scilly or the Scottish Highlands and Islands. Postcodes: IV, HS, BT, IM, TR21-25, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50.

3.   Saturday, Sunday and Bank or National Holidays are not classed as working days.

4.   All parcels will need to be signed for on delivery. If you are not in when the delivery is attempted the driver / postman should leave a calling card allowing you to re-arrange delivery or collect from your local depot.

5.   If it is necessary to despatch your order in more than one delivery then we will bear the cost of this.

Refund Policy

We personalize your unique garment to your specification, and are therefore unable to offer refunds once production begins. Production begins once you have reviewed the online proof, and paid for your order.

Refunds will only be given on faulty items, or those which do not match your original specifications. Refunds or exchanges on faulty items will only be accepted if they are returned to us within 7 days of delivery. Exchanges are available on faulty goods returned within 21 days of receipt of the order.

We do not offer refunds on goods which match your specifications. Furthermore, we do not accept responsibility if you ordered a particular size or colour by mistake. It is the responsibility of the customer to check their order before paying for the item.

How to Return an item

For faulty items, please return to the Tshirt print address included in your invoice. For a refund, you must return the item within 7 days of delivery and include a note explaining the fault and specify that you require a refund.

Exchanges are available up to 21 days after receipt of the goods, only on faulty items. For exchanges, please return the items/s to the Tshirt print address on your invoice, and include a note explaining the reason for the exchange.

FAQ’s

·         Can I return a shirt if I ordered the wrong size/colour?

There is a garment size guide provided on the website, to help you make your decision about your shirt size, and we request that all our customers view this and select the size carefully. We can not offer a refund or exchange if you have not ordered the correct size or colour. Please be aware that the colour may differ slightly to that displayed on your computer screen, due to variances in monitors and display settings.

If we printed your design on a garment other than the one you requested, we will be happy to exchange the item if it is returned to us within 21 days of delivery.

·         I have received my order, but it has not been printed according to my instructions. What can I do?

You may request a refund or exchange on incorrectly printed items. Please see the details above for ‘How to return and item’.

·         The design I have chosen does not look the way I expected, can I change it?

We will print your order according to your instructions. If we have failed to meet these instructions we will be happy to correct this as per our policy above. However, we can not accept responsibility if you decide you don’t like your design.

·         My delivery has not arrived on time, can I return it?

If we have failed to post your goods within the specified time, we will refund your delivery charge. However, we do not accept returns if you were unavailable to take delivery of the item.